TempleSinai is committed to providing programs and services in a manner that is accessible for persons with disabilities and in accordance with the principles of dignity, independence, integration and equal opportunity.
The policy generally applies to the provision of programs and services to Temple members, members of the community and to staff at Temple Sinai, and, as much as possible, at premises where Temple events are held.
TempleSinai will make reasonable efforts to ensure that:
- Persons with disabilities are provided equal opportunity to obtain, use and benefit from the synagogue’s programs and services;
- Programs and services are provided in a manner that respects the dignity and independence of persons with disabilities;
- The programs and services provided to persons with disabilities are integrated with the provision to others unless an alternative measure is necessary to allow a person with a disability to benefit; the alternative measure may be temporary or permanent;
- Communications with a person with a disability are conducted in a manner that takes the person’s disability into account; and,
- Persons with disabilities may use Assistive Devices, Service Animals and Support Persons as is necessary to access the synagogue’s programs and services, subject to applicable laws.
This policy applies to employees, board and committee members, school staff, whether paid or volunteer, other volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of Temple Sinai (caterers, vendors) including when the provision of programs and services occurs off synagogue premises.
This policy shall also apply to all persons who participate in the development of the synagogue policies, practices and procedures governing the provision of programs and services to Temple members, members of the public, staff, or other third parties.
The section of this policy that addresses the use of Service Animals, including Guide Dogs and Service Dogs and Support Persons only applies to the provision of programs and services that take place on Synagogue premises. This policy is intended to meet the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005. While most provisions apply to all synagogue operations, some requirements will apply only to those programs and services offered in Ontario. In general, the definitions set out in the policy’s “Key Terms and Definitions” refer to the laws of Ontario, the policy will be interpreted in a manner consistent with the laws of other applicable Canadian jurisdictions where Temple Sinai may offer off-site programs and or services.
TempleSinai will communicate with people with disabilities in ways that take into account their disability. Temple Sinai will train synagogue and school staff, board and committee members and volunteers, who communicate with Temple members, members of the community and other third parties on how to interact and communicate with people with various types of disabilities.
TempleSinai is committed to providing fully accessible telephone service to our members and to the general public and other third parties. We will train synagogue and school staff to communicate over the telephone in clear and plain language and to speak clearly and slowly.
TempleSinai will offer to communicate with Temple members, members of the community and other third parties by other means of communication that is suitable to their communication needs (email, tty, relay services, etc.).
We are committed to serving people with disabilities who use Assistive Devices to obtain, use or benefit from our programs and services. We will ensure that Temple employees are trained and familiar with various Assistive Devices that may be used by Temple members, members of the community or other members of the general public, while accessing our programs or services.
We will ensure that key employees know how to use the Assistive Devices that are available on our premises.
Use of Service Animals and Support Persons
We are committed to welcoming people with disabilities who are accompanied by a Service Animal (including a Guide Dog or Service Dog) on the parts of our premises that are open to the public and other third parties, subject to applicable laws. We will also ensure that all Temple and school employees, board and committee members, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a Service Animal. We are committed to welcoming people with disabilities who are accompanied by a Support Person. Any person with a disability who is accompanied by a Support Person will be allowed to enter the synagogue with his or her Support Person. At no time will a person with a disability who is accompanied by a Support Person be prevented from having access to his or her Support Person while on our premises.
Notice of Temporary Disruption
TempleSinai will provide notice in the event of a planned or unexpected disruption in synagogue facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available. Notice will be in written Temple material, on our website, and placed at all entrances and in any other location(s) that are reasonable in the circumstances.
Training for Staff
TempleSinai shall ensure that training is provided to all synagogue and school employees, board and committee members, volunteers and others who deal with Temple members or members of the public or other third parties on its behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.
Training will include the following:
- the purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard,
- how to interact and communicate with people with various types of disabilities,
- how to interact with people with disabilities who use an Assistive Device or require the assistance of a Service Animal or a Support Person,
- how to use the equipment or Assistive Devices available on synagogue premises or otherwise that may help with the provision of programs or services to people with disabilities,
- what to do if a person with a disability is having difficulty in accessing the synagogue’s programs or services.
Staff, board and committee members and volunteers will (as much as possible) also be trained on an ongoing basis when changes are made to these policies, practices and procedures. TempleSinai will keep a record of training that includes the dates training was provided and the number of individuals who attended the training.
Notice of Availability and Format of Documents
TempleSinai shall notify customers that the documents related to the Accessibility Standards for Customer Service, Ontario Regulation 429/07 are available upon request and in a format that takes into account the person’s disability.
When providing transportation for its programs or services, or for educational field trips, TempleSinai will make every effort to provide accessible vehicles or equivalent services, when requested.
Comments or questions regarding the way the synagogue provides goods and services to people with disabilities can be made in person, by telephone or tty, in writing, by email, suggestion box, feedback card, etc. All feedback regarding this policy will be directed to Temple Sinai Accessibility Committee. Individuals providing feedback can expect to receive a response within a reasonable period of time. Complaints will be addressed according to the Feedback Process.
Right to Terminate or Amend Policy
TempleSinai reserves the right to modify, suspend, change, or terminate this policy at any time as required or allowed by law.